Customer Service Supervisor


OVERSEE DAY-TO-DAY OPERATIONS: Provide day-to-day supervision of the Customer Service Assistants

·  COLLECT PAYMENTS & PREPARE REPORT

Collect all payments from the counters at designated schedules for turnover to Treasury, & prepare report vs. cash / check payment

·  CHECK DAY-TO-DAY COUNTER OPERATIONS

Act as backup processor during peak hours & CSA rest days, & validate erroneous transactions

·  CHECK INVENTORY

Validate cash replenishment requests, & check & monitor counter supplies & products inventory

·  RECONCILE PAYMENT DISCREPANCIES

Reconcile payment discrepancies in finalizing reports

 

Qualifications:

·  Candidate must possess at least Bachelor's/College Degree

·  Knowledge of counterfeit detection and basic banking transactions is an advantage

·  With at least 2 Year(s) of working experience as a supervisor in the related field is required for this position.

·  Strong communication skills

·  Basic computer skills (MS Office)

·  Flexible to be assigned to work schedules supporting the retail operational hours

·  Willing to be assigned in The SM Store URDANETA

·  Full-time positions available

Full-Time Regular

Job no: 19-950-URD

Location: Urdaneta City

Closing Date: Tuesday, 31 December 2019

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